The support you need to manage requests for assistance
Our Application Assistance Service, carried out by ITIL certified consultants, allows you to efficiently manage incidents and requests for assistance on applications.
Each Incident Ticket is managed by adopting ITIL processes and guidelines, one of the most widespread Service Management frameworks in the world: in this way our Assistance Service can carry out an analysis of the Incident management process and provide you with a shared protocol of procedures, to allow you to restore the operational service as quickly as possible and minimize the negative impact on your business, increasing your users’ satisfaction.
Our application assistance allows you to:
Quickly restore the service, solving the incident in the shortest time possible
Save money by taking advantage of technological solutions adhering to the ITIL standard
Contact our consultants through the trouble ticketing tool, but also by telephone
Access detailed reports on application progress
Evaluate the ''the service desk’s effectiveness starting from a repertoire of certain data (number of requests to the service desk, number of incidents resolved and within 8 working hours, percentage of calls that went beyond the stipulated service levels...)
