Our Application Assistance Service, carried out by ITIL certified consultants, allows you to efficiently manage incidents and requests for assistance on applications.
Each Incident Ticket is managed by adopting ITIL processes and guidelines, one of the most widespread Service Management frameworks in the world: in this way our Assistance Service can carry out an analysis of the Incident management process and provide you with a shared protocol of procedures, to allow you to restore the operational service as quickly as possible and minimize the negative impact on your business, increasing your users’ satisfaction.
Our application assistance allows you to: