We manage, administrate and monitor Contact Center systems based on Genesys technology, integrating all your contact channels into a single platform, to optimise processes and workforce.
We carry out the service relying on our qualified staff who work with extended hours, based on your particular needs.
Thanks to the ITIL skills and the many years of experience of our Consultants, we can carry out, in case of unforeseen events, an analysis of the Incident management process, providing you with a shared protocol of procedures.
In this way, we can restore operational service as quickly as possible, minimise the negative impact on your business and raise your quality standards.
Our latest-generation BPO solutions allow you to: